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Strategic Plan 2008-2013

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Purpose

Together with our community we will create a healthier and happier place to live.

Vision

By 2010 MCHS will be the leading provider of dynamic programs that improve people’s health and social connectedness.

Values

Our values underpin and drive our efforts to provide high quality services and build the strength of our community.

PASSION: Enthusiasm, Commitment, Making a Difference

• We will be leading voices on issues affecting the health of our community
• We will maintain our vigour and vitality
• We support our staff, enabling them to do their best work

RESPONSIBILITY: Purposeful, Quality and Accountability

• We strive for excellence in everything we do
• We embrace good governance practice
• We follow through on our commitments

INTEGRITY: Honesty, Respect and Fairness

• We treat all people with dignity and respect
• We communicate openly and honestly
• We act against discrimination

DIVERSITY: Breadth of services, Innovation, Responsiveness

• We are flexible and respond to the needs of our community
• We embrace the diversity of our people and the community we serve
• We promote creativity and innovation
• We strive to be accessible to our community

ENGAGEMENT: Co-operation, Partnerships, Sharing

• We work in partnership with our community and stakeholders
• We share our ideas and skills
• We know that everyone has something to contribute and something to learn

KEY RESULT AREAS

The key result areas below are based on the integration of the service delivery and the community capacity building areas of the organisation with the support, systems and infrastructure and the vision and values of the organisation.

KRA 1: Building Community Capacity

MCHS will lead a diverse range of initiatives to strengthen community and promote health and well being.

Strategies

• 1.1 Develop, implement and review a coordinated Health Promotion Strategy
• 1.2 Maintain strong relationships with fund providers and other community service organisations
• 1.3 Enhance partnerships with Acute Health, Mental Health, Local Government, Tertiary Education, Research sectors and other community health organisations
• 1.4 Ensure that all activities are underpinned by an evidence based practice model with a focus on research based health advocacy
• 1.5 Engage clients, members and the broader community in the activities of MCHS

KRA 2: Service Delivery

MCHS will offer a diverse range of high quality health and community services to address the identified needs of our communities and in accordance with funding and service agreements.

Strategies

• 2.1 Review and develop existing services on an evidence based model
• 2.2 Develop innovative new services on an evidence based model
• 2.3 Explore opportunities to expand Mental Health, Children and Youth services
• 2.4 Improve access through better referral, intake, waitlist and priority of access policies and processes
• 2.5 Consolidate and develop our funding base

KRA 3: Systems, Support and Infrastructure

MCHS will develop and maintain efficient business processes and infrastructure.

Strategies

• 3.1 Develop, implement & review our 3 year Capital/Infrastructure Plan
• 3.2 Develop, implement & review our 10 year Capital/Infrastructure Plan
• 3.3 Develop, implement & review HR Strategy, including workforce and leadership development & performance management
• 3.4 Review and monitor current financial management
• 3.5 Develop, implement and review IT Strategy
• 3.6 Review and development of key business systems, including payroll and finance
• 3.7 Develop and implement data management and reporting strategy

KRA 4: Promoting Our Values and Good Governance

MCHS will embrace good governance principles and practice and ensure our values are reflected in the work of the organisation.

Strategies

• 4.1 Widespread distribution of values statements within the organisation and our community
• 4.2 Develop, implement and review MCHS Quality Framework
• 4.3 Develop, implement and review Community Engagement Framework, incorporating a Diversity Strategy
• 4.4 Develop, implement and review of Governance framework