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Quality Improvement & Accreditation

Moreland Community Health Service is committed to the principles and concepts of Continuous Quality Improvement (CQI). These principals are embodied in all areas of the organisation and ensure high quality service delivery for our communities.

The Quality Improvement Council (QIC) standards are used by Moreland Community Health Service to provide a framework for assessing and improving quality. The core concepts that provide the framework for the QIC standards are;

  1. The value of continuous quality improvement to enhance a service's capacity to deliver more efficient and effective outcomes for its consumers and communities
  2. Participative decision-making involving consumers, staff and other stakeholders in service planning, programs and evaluations
  3. A population focus which considers the capacity of the service to contribute to meeting the main needs of the community of interest
  4. The importance of working collaboratively with other service providers, funding bodies and sectors to ensure both continuity of care and optimum service planning and delivery
  5. A commitment to ensuring services are provided on the basis of prioritised needs taking account of physical, economic, geographical, cultural and other barriers that people may encounter
  6. A commitment to services being accessible to available to and appropriate for individuals and communities of interest
  7. Accountability to consumers, the community of interest, funders and/or purchases and other stakeholders through efficient and effective management practices

Quality Improvement & Community Services Accreditation (QICSA)

QICSA is the association who provides independent quality accreditation under license from the QIC for MCHS. This involves the appointment of external reviewers every 3 years to assess services based on the QIC standards.

Moreland Community Health Service successfully achieved accreditation in August 2003.

To find out more please contact the MCHS Quality Assurance Manager mareek@mchs.org.au.

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